Frequently Asked Questions
Everything you need to know about our sustainable bamboo essentials.
What makes bamboo underwear better than cotton?
Bamboo fabric is naturally moisture-wicking, antibacterial, and more breathable than cotton. It is also incredibly soft, hypoallergenic, and more sustainable to grow, requiring significantly less water and no pesticides.
How should I wash my bamboo underwear to make it last?
To maintain the softness and elasticity, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid bleach and fabric softeners. For best results, hang dry or tumble dry on the lowest heat setting.
What is your return policy for undergarments?
Due to hygiene reasons, we cannot accept returns on underwear that has been opened or worn. However, if you are a first-time customer, we offer a 'First Pair Guarantee' where you can receive a refund or size exchange on your first pair without needing to send it back.
How do I find the right size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit, as bamboo fabric has a high degree of natural stretch.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on customs.
Are your dyes eco-friendly and safe for sensitive skin?
Absolutely. We use Oeko-Tex Standard 100 certified non-toxic dyes. This ensures that our products are free from harmful chemicals, making them safe for even the most sensitive skin types.